{"id":11,"date":"2026-11-12T10:29:35","date_gmt":"2026-11-12T09:29:35","guid":{"rendered":"https:\/\/www.benapuis.fr\/?page_id=11"},"modified":"2026-11-12T15:09:16","modified_gmt":"2026-11-12T14:09:16","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/sealio-shop.com\/fr\/shipping-returns\/","title":{"rendered":"Livraison et retours"},"content":{"rendered":"\n

This page explains how your order travels from our shop to your door, how to follow it, and what to do if you want to return a product. Items in brackets are still to be confirmed before the shop opens.<\/p>\n\n\n\n

How your order is processed<\/h2>\n\n\n\n
    \n
  1. Order placed.<\/strong> You receive an order confirmation email with a summary of your purchase. Keep it: your order number is the quickest way for us to help you.<\/li>\n\n\n\n
  2. Preparation.<\/strong> Your order is prepared and handed to the carrier. [Processing time to be confirmed.]<\/li>\n\n\n\n
  3. Shipping.<\/strong> As soon as the parcel leaves, you receive a shipping email. [Tracking details to be confirmed.]<\/li>\n\n\n\n
  4. Delivery.<\/strong> The parcel is delivered to the address given at checkout. Please check it carefully before confirming your order.<\/li>\n<\/ol>\n\n\n\n

    Shipping<\/h2>\n\n\n\n

    [To be completed before launch: countries served, carriers, delivery times and shipping costs.]<\/p>\n\n\n\n

    Shipping costs, if any, are always shown at checkout before you pay. Delivery times can vary with the destination, the carrier and busy periods such as holidays.<\/p>\n\n\n\n

    Order tracking<\/h2>\n\n\n\n

    [To be completed before launch: how and when the tracking number is sent.]<\/p>\n\n\n\n

    If tracking has not changed for several days, or if the parcel is marked as delivered but you cannot find it, contact us<\/a> with your order number and we will look into it with you.<\/p>\n\n\n\n

    Customs and import fees<\/h2>\n\n\n\n

    [To be completed before launch: whether customs duties or import taxes may apply for deliveries outside the European Union, and who pays them.]<\/p>\n\n\n\n

    Returns and refunds<\/h2>\n\n\n\n

    [To be completed before launch: withdrawal period, return conditions, return address, who pays return shipping and how refunds are made.]<\/p>\n\n\n\n

    Good to know: for online purchases, consumers in the European Union generally have a legal right of withdrawal of 14 days, which lets them return a product without giving a reason. The exact conditions that apply to your order are set out in our Terms and conditions<\/a>.<\/p>\n\n\n\n

    How to prepare a return<\/h3>\n\n\n\n